EasyJet passengers stranded for hours after flight ‘leaves without them’

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EasyJet passengers stranded for hours after flight ‘leaves without them’

Passengers on an EasyJet flight to Portugal were left stranded ‘for five hours’ after their plane left without them.

They diverted to Porto because the runway at Lisbon Airport was closed, with passengers allegedly told they would be able to get back on after the plane had refuelled.

Instead, after five hours they were told to get on replacement buses, eventually arriving eight hours late.

Easyjet passengers are left stranded in airport for FIVE hours Provider: Twitter/frazerrendell Source: https://twitter.com/frazerrendell/status/1116712476027105280 https://twitter.com/frazerrendell/status/1116803312148451329

Passengers waiting at the airport (Picture: Twitter/frazerrendell)

Easyjet passengers are left stranded in airport for FIVE hours Provider: Twitter/frazerrendell Source: https://twitter.com/frazerrendell/status/1116712476027105280 https://twitter.com/frazerrendell/status/1116803312148451329

Eventually they got on replacement buses (Picture: Twitter/frazerrendell)

Passenger Frazer Rendell, 48 told Surrey Live: ‘We got to the airport just after two o’clock and were sat there until 4.30pm until someone said your plane has taken off and has gone to Lisbon without you.

‘Everyone was shocked that the plane had gone without us in the same condition that it arrived in. At 5.50pm, passengers boarded the coach and went to Lisbon.’

An EasyJet spokesman said: ‘easyJet can confirm that flight EJU8717 from London Gatwick to Lisbon on 12 April diverted to Porto due to the runway closure at Lisbon.

‘Once in Porto the flight was subject to a slot constraint and so the decision was taken to disembark passengers for their comfort.

‘The slot delay unfortunately caused crew to exceed their legal working hours limit so passengers were provided with refreshment vouchers and offered coach transfers to Lisbon.

‘After customers had disembarked a slot became available and so the flight operated an empty sector to Lisbon to ensure it could operate later sectors.

‘Although this is outside of easyJet’s control, we would like to apologise to passengers for the inconvenience caused and thank them for their patience.

‘The safety of its passengers and crew is easyJet’s highest priority.’

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